SAF Soluciones
UX/ui
UX Audit
user interviews
User testing
UX/ui
UX Audit
user interviews
User testing
SAF Soluciones is a Honduran fintech that built SAF5, a core banking platform for local financial institutions. It handles accounting, compliance, and real-time transactions, helping clients work more efficiently and adapt to changing regulations.
Year: 2024
Made @ Ananá Studio
The platform lacks a user-centered design approach. The UI is cluttered and doesn’t follow familiar user patterns, making the workflow confusing and time-consuming.
Redesign the UI of one of the modules of the SAF5 platform and improve the user experince.
We conducted a UX audit based on usability heuristics to uncover pain points in the current platform
We conducted 8 interviews with user of the platform, a questionnaire was composed to understand their workflow and context of use.
A second part of the interview the user was asked to conduct a series of task, in order to see how they use and navigate the platform.
We analyze the results and identify patterns among the answers.
Based on these insights we started working on the redesign of the platform.
To validate our ideas, we created a Figma prototype with the redesigned screens for users to test. Using the think-aloud method, participants were given specific tasks to complete while verbalizing their thought process.
The testing sessions confirmed many of the initial assumptions and also revealed key considerations that informed further refinements of the designs.
